Lucky Bet Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy explains how Lucky Bet ("we", "us", "our") collects, uses, stores, and protects the personal data of players who use the Lucky Bet platform, including the website at lucky-bet.club and the Lucky Bet mobile application.

Lucky Bet is committed to protecting the privacy of all players. We understand that handing over personal information requires trust, and we take that responsibility seriously. This policy is designed to be clear and straightforward so that every player in Bangladesh knows exactly how their data is handled.

By registering an account on Lucky Bet, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue to use the platform.

2 Data We Collect

Lucky Bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site or app, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:

Lucky Bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3 How We Use Your Data

Lucky Bet uses the personal data we collect for the following purposes:

• To create and manage your Lucky Bet account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and respond to your enquiries.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To monitor platform usage and improve the Lucky Bet experience for all players.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To administer bonuses, promotions, and loyalty programmes that you have opted into.
• To support responsible gaming monitoring and intervention where necessary.

4 Legal Basis for Processing

Lucky Bet processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to fulfil our obligations to you as a registered player, including operating your account and processing transactions.
• Legal obligation — processing is required to comply with applicable laws and regulations, including identity verification and anti-money laundering requirements.
• Legitimate interests — processing is necessary for Lucky Bet's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent — where you have given explicit consent, such as opting in to receive marketing communications. You may withdraw consent at any time.

5 Data Sharing

Lucky Bet does not sell your personal data to any third party. However, we may share your data with the following categories of recipients where necessary:

• Payment processors — to facilitate deposits and withdrawals through your chosen payment method.
• Identity verification providers — to verify your identity and age as required by our KYC obligations.
• Fraud prevention services — to detect and prevent fraudulent activity on the platform.
• Regulatory and law enforcement authorities — where we are legally required to disclose information, for example in response to a court order or regulatory investigation.
• IT and platform service providers — who assist in operating the Lucky Bet platform under strict data processing agreements.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws. Lucky Bet does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

Lucky Bet uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the site.

We use the following types of cookies:

• Essential cookies — required for the platform to function correctly. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and login status.
• Analytics cookies — help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity and protect your account.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the Lucky Bet platform. Lucky Bet does not use third-party advertising cookies or tracking pixels for external ad targeting.

7 Data Retention

Lucky Bet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data is retained for the duration of your account and for a period of up to five years after account closure, as required by anti-money laundering regulations.
• Transaction records are retained for a minimum of five years in accordance with financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Customer support communications are retained for up to two years after the matter is resolved.

When your data is no longer required, Lucky Bet will securely delete or anonymise it in accordance with our internal data retention procedures.

8 Your Rights

As a Lucky Bet player, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data Lucky Bet holds about you.
• Right to rectification — you can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure — in certain circumstances, you can request that Lucky Bet delete your personal data.
• Right to restrict processing — you can ask us to limit how we use your data in certain situations.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format.
• Right to object — you can object to Lucky Bet processing your data for certain purposes, including direct marketing.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

9 Data Security

Lucky Bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the Lucky Bet platform.
• Secure, access-controlled servers with restricted personnel access.
• Regular security audits and vulnerability assessments.
• Internal data access logging and monitoring.
• Staff training on data protection and security best practices.

While Lucky Bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.

10 Minors

The Lucky Bet platform is strictly for adults aged 18 and over. Lucky Bet does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

Parents and guardians who believe that a minor may have registered on Lucky Bet are encouraged to contact us immediately at [email protected] so that we can take appropriate action without delay.

11 Changes to This Policy

Lucky Bet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes, Lucky Bet may notify registered players via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the Lucky Bet platform after any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Lucky Bet handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live chat: available 24/7 within the Lucky Bet platform and mobile app.

Lucky Bet is committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.